Therapista gmail and encryption

We have a special HIPAA-compliant version of Gmail for Business, with email encryption functionality.

To log into your Therapista gmail, go to and log in with your “” email address as the user ID.

To encrypt a message, just type “ENCRYPT” into the subject line of any email that contains PHI (Protected Health Information), when sending from your Therapista gmail account. Emails sent between “” addresses don’t need to be encrypted.

Note that no PHI should ever be contained in the subject of an email.


The experience of the recipient depends on their tech setup.

Most recipients with modern email systems will receive the email as normal, but with a blue Zix banner like this:
Recipients who are using an outdated or insecure email system will be directed to a secure portal (shown below) where they will be required to create a user ID and password to retrieve this and all future emails from Therapista. Note that Therapista team members never need to use this portal and should not log into it. Only use your Therapista gmail account to send and receive email.


Please follow these important tech setup tips.