Therapista gmail and encryption

We have a special HIPAA-compliant version of Gmail for Business, with email encryption functionality.

To log into your Therapista gmail, go to and log in with your “” email address as the user ID.

To encrypt a message, just type “ENCRYPT” into the subject line of any email that contains PHI (Protected Health Information), when sending from your Therapista gmail account. Emails sent between “” addresses don’t need to be encrypted.


The experience of the recipient depends on their tech setup.

Most recipients with modern email systems will receive the email as normal, but with a blue Zix banner like this:
Recipients who are using an outdated or insecure email system will be directed to a secure portal (shown below) where they will be required to create a user ID and password to retrieve this and all future emails from Therapista. Note that Therapista team members never need to use this portal and should not log into it. Only use your Therapista gmail account to send and receive email.


Avoid confusion between Therapista email and other accounts

On your computer:
Since Google Chrome is the recommended browser to use with Alayacare, you might consider using Chrome for your Therapista email too. Then use a different browser for personal.

This would help avoid confusion between your Therapista Google/gmail account and your personal Google/gmail account, if you have one.

On mobile:
To avoid confusion between your Therapista email and your other email, you might consider using a separate email app for Therapista. We recommend Google Gmail. It’s available for Android and iPhone.

No PHI in the subject line

No PHI should ever be contained in the subject of an email. If the encryption function detects that an email subject might contain PHI, it will send you an error message and you will need to remove the PHI from the subject before you can resend it.